Refund & Cancellation Policy

Effective date: October 25, 2026 · Last updated: October 25, 2026

This policy is part of the DetailBooked Terms of Service between you and Symcore Design LLC, 901 Fontaine Court, Waxhaw, NC 28173. DetailBooked sells digital services: website building, hosting and booking software. There are no physical products, so there's nothing to "return."

1. Try before you pay

You can build and fully preview your booking site, including trying the booking form, before you create an account or pay anything. Please review your site carefully before you publish.

2. Monthly and yearly plans

• Payments are non-refundable. This includes partially used months or years, and renewals you forgot to cancel. We don't give prorated refunds or credits when you cancel partway through a billing period.
• You keep what you paid for. When you cancel, no further charges are made, and your site stays live, taking bookings, until the end of your current billing period. After that it goes offline.
• Yearly reminder. If you're on the yearly plan, we'll email you 15 to 45 days before it renews, so you have time to cancel if you don't want another year. If we fail to send that reminder, contact us and we'll refund that renewal charge.
• Switching plans. If you switch between monthly and yearly, the new plan starts at your next renewal unless we tell you otherwise at checkout.

3. Done-For-You Setup

Done-For-You Setup costs $149.00 up front. That covers our team building your site and your first month of the Website + Booking plan. After the first month, it continues at $19.00 per month until you cancel.

• Before work starts: full refund. If you cancel before a member of our team begins building your site, we'll refund the full $149.00. We'll email you when we start building, so you'll always know where you stand.
• After work starts: no refund of the $149.00. Instead, we'll make reasonable changes so the site accurately reflects your business.
• Monthly charges after the first month follow the monthly plan rules in Section 2: cancel anytime, no refunds for payments already made.

4. How to cancel

You can cancel at any time, for any reason, using any of these:

• the cancel or manage-plan option in your DetailBooked dashboard;
• cancelling the membership in your Whop account; or
• emailing admin@symcoredesign.com from your account email with the subject "Cancel my plan." We'll process it and confirm within one business day.

Cancelling stops future renewals. It doesn't delete your account. You can ask us to delete your data at any time (see our Privacy Policy).

5. Billing errors and duplicate charges

If you were charged the wrong amount, charged twice, or charged after you cancelled, email us within 60 days of the charge and we'll investigate. Confirmed errors are refunded in full.

6. How to request a refund

Email admin@symcoredesign.com with the subject "Refund request." Include your account email, the date and amount of the charge, and the reason. We reply within 2 business days. Approved refunds are issued through our payment processor, Whop, to your original payment method. Most banks post refunds within 5 to 10 business days, but timing depends on your bank or card issuer.

7. Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve billing issues faster directly. If a chargeback is filed, we may pause the related account and site until it's resolved.

8. Your rights under the law

Nothing in this policy limits any refund or cancellation right you have under applicable law that can't be waived by contract. If the law requires a refund in your situation, we'll provide it.

9. Changes to this policy

We may update this policy. Changes don't apply to payments made before the change. If we make a material change, we'll notify customers by email or in the dashboard before it takes effect.

10. Contact us